cuci88 Privacy Policy

1 About This Privacy Policy

This Privacy Policy ("Policy") is published by cuci88 ("cuci88", "we", "us", "our"), the operator of the online gaming platform accessible at cuci88.win. This Policy describes how cuci88 collects, uses, stores, and shares personal data obtained from users ("Player", "you") who register for an account or otherwise interact with the cuci88 platform.

This Policy applies to all personal data processed by cuci88 in connection with the provision of its online casino, live dealer, and sportsbook services. By registering a cuci88 account or using the platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

This Policy should be read together with the cuci88 Terms & Conditions. In the event of any conflict between this Policy and the Terms & Conditions with respect to data matters, this Policy shall prevail.

2 Personal Data We Collect

cuci88 collects personal data through your registration, use of the platform, and interactions with cuci88 customer support. The categories of personal data we collect include:

• Identity Data: Full legal name, date of birth, nationality, and a copy of your identification document (MyKad, passport, or equivalent) collected for KYC verification purposes.
• Contact Data: Email address, Malaysian phone number, and residential address as provided at registration or during account verification.
• Financial Data: Details of payment methods used to deposit or withdraw funds on cuci88, including bank account numbers, e-wallet identifiers (Touch n Go eWallet, Boost), and transaction records. cuci88 does not store full card numbers where card payments are processed via third-party payment gateways.
• Account Data: Your cuci88 username, account balance, transaction history, betting history, bonus activity, and responsible gaming settings.
• Technical Data: IP address, device type, browser type and version, operating system, and session activity logs collected automatically when you access the cuci88 platform.
• Communications Data: Records of your interactions with cuci88 customer support, including live chat transcripts and email correspondence.
• Usage Data: Information about how you navigate and use the cuci88 platform, including games played, features accessed, and time spent on the platform.

3 How cuci88 Uses Your Personal Data

cuci88 uses the personal data collected for the following purposes:

• Account Management: To register your cuci88 account, verify your identity, manage your account settings, and facilitate deposits and withdrawals in Malaysian Ringgit (MYR).
• Service Delivery: To provide access to cuci88 casino games, live dealer tables, and sportsbook services, and to process your bets and winnings accurately.
• Regulatory Compliance: To meet cuci88's obligations under internationally recognised gaming authority guidelines, including Know Your Customer (KYC) verification and Anti-Money Laundering (AML) checks.
• Security and Fraud Prevention: To detect and prevent fraudulent activity, unauthorised account access, bonus abuse, and other conduct that violates the cuci88 Terms & Conditions.
• Customer Support: To investigate and respond to queries, complaints, and support requests submitted to the cuci88 support team.
• Platform Improvement: To analyse usage patterns, identify technical issues, and improve the performance and user experience of the cuci88 platform.
• Marketing Communications: Where you have opted in to receive marketing communications, to send you information about cuci88 promotions, bonuses, and new game releases. You may opt out at any time.
• Responsible Gaming: To monitor account activity for signs of problem gambling and to administer responsible gaming tools including deposit limits, cooling-off periods, and self-exclusion.

4 Legal Basis for Processing

cuci88 processes personal data on the following legal grounds:

• Contractual Necessity: Processing that is necessary to perform the contract between cuci88 and you as a registered player, including account creation, bet processing, and payment administration.
• Legal Obligation: Processing that is required to comply with cuci88's legal and regulatory obligations, including KYC, AML, and responsible gaming requirements under applicable gaming authority guidelines.
• Legitimate Interests: Processing for cuci88's legitimate business interests, including fraud prevention, platform security, and business analytics, where such interests are not overridden by your data protection rights.
• Consent: Processing based on your specific, informed consent — principally the sending of marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5 Data Sharing and Disclosure

cuci88 does not sell, rent, or trade your personal data. cuci88 may share your personal data with the following categories of recipients in the circumstances described:

• Payment Service Providers: cuci88 shares financial transaction data with payment processors including Malaysian e-wallet providers (Touch n Go, Boost) and bank partners (Maybank, CIMB, Public Bank) to process deposits and withdrawals.
• Identity Verification Providers: cuci88 uses third-party KYC service providers to verify the identity documents submitted by players. These providers are contractually bound to process data only for KYC purposes.
• Game Content Providers: Certain game studios integrated into the cuci88 platform may receive pseudonymised player session data for the purpose of delivering game content and resolving technical disputes.
• Regulatory and Law Enforcement Authorities: cuci88 may disclose personal data to gaming regulatory authorities, financial intelligence units, or law enforcement agencies where required by applicable law or regulation, or where disclosure is necessary to prevent or investigate fraud.
• Professional Advisers: cuci88 may share data with legal counsel, auditors, and other professional advisers on a confidential basis where necessary for the conduct of cuci88's business.

All third-party service providers engaged by cuci88 are required to implement appropriate technical and organisational measures to protect personal data and are prohibited from using personal data for any purpose other than that for which it was disclosed.

6 Data Retention

cuci88 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including the satisfaction of legal, regulatory, accounting, and reporting obligations. The following general retention periods apply:

• Account data, transaction history, and KYC documentation are retained for a minimum of five (5) years following account closure, in compliance with anti-money laundering record-keeping obligations.
• Customer support communications are retained for a minimum of two (2) years following the resolution of the relevant query or complaint.
• Technical and usage data collected via cookies and server logs is typically retained for periods of between 3 and 24 months, depending on the specific category of data and its operational purpose.

Following the expiry of the applicable retention period, cuci88 will securely delete or anonymise personal data in accordance with its data destruction procedures.

7 Data Security

cuci88 implements a range of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data transmitted between your device and cuci88 servers;
• Encryption of sensitive data at rest, including financial information and identification documents;
• Role-based access controls limiting access to personal data to authorised cuci88 personnel on a need-to-know basis;
• Regular security testing and vulnerability assessments of the cuci88 platform;
• Monitoring of platform access logs for suspicious activity patterns indicative of unauthorised access.

Notwithstanding these measures, no data transmission over the internet or electronic storage system is completely secure. cuci88 cannot guarantee the absolute security of data but will notify affected players and relevant authorities of any confirmed data breach in accordance with applicable regulatory obligations.

8 Cookies and Tracking Technologies

cuci88 uses cookies and similar tracking technologies (including web beacons and local storage) on its platform. The categories of cookies used by cuci88 include:

• Strictly Necessary Cookies: Required for the basic operation of the cuci88 platform, including maintaining your login session and processing transactions. These cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings (such as language and game display preferences) to improve your experience on the cuci88 platform.
• Analytics Cookies: Used to collect anonymised data about how players navigate and use the cuci88 platform, enabling cuci88 to identify and resolve usability issues.
• Marketing Cookies: Used to deliver relevant promotional content to cuci88 players who have opted in to receive marketing communications.

You may manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the cuci88 platform.

9 Your Data Rights

Subject to applicable law and cuci88's regulatory obligations, you have the following rights in relation to your personal data held by cuci88:

• Right of Access: You may request a copy of the personal data cuci88 holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data in certain circumstances, including where the data is no longer necessary for the purpose for which it was collected. Note that regulatory retention obligations may limit cuci88's ability to comply with erasure requests for certain data categories.
• Right to Restrict Processing: You may request that cuci88 restrict the processing of your personal data in certain circumstances.
• Right to Object: You may object to processing carried out on the basis of cuci88's legitimate interests, including direct marketing.
• Right to Data Portability: Where processing is based on your consent or is necessary for contract performance, you may request a copy of your data in a structured, machine-readable format.

To exercise any of these rights, please contact cuci88 support. cuci88 will respond to data rights requests within a reasonable timeframe and may require verification of your identity before processing the request.

10 Children's Privacy

The cuci88 platform is strictly intended for adults aged 21 and above. cuci88 does not knowingly collect personal data from individuals under the age of 21. If cuci88 becomes aware that personal data has been collected from an underage individual, it will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that your minor child has registered for or used the cuci88 platform, please contact cuci88 support immediately at [email protected].

11 International Data Transfers

cuci88 may transfer personal data to service providers and partners located outside Malaysia in the course of providing its services. Where such transfers occur, cuci88 ensures that appropriate safeguards are in place to protect the transferred data, including contractual clauses that bind the recipient to data protection standards equivalent to those applied by cuci88.

In all cases, cuci88 remains responsible for ensuring that transferred personal data is processed only in accordance with this Privacy Policy and applicable law.

12 Changes to This Privacy Policy

cuci88 reserves the right to amend this Privacy Policy at any time. Any changes will be published on this page with an updated effective date. Where changes are material, cuci88 will take reasonable steps to notify registered players, which may include email communication or in-platform notifications.

Your continued use of the cuci88 platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not accept the amended Policy, you should cease using the platform and contact support to close your account.

13 Contact and Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by cuci88, please contact us through the following channels:

• Live Chat: Available 24/7 on the cuci88 platform, staffed by agents on Malaysia Standard Time.
• Email: [email protected] — responses within 4 business hours under normal conditions.

cuci88 is committed to addressing all data-related enquiries transparently and within the timeframes required under applicable law.